Garage Door Warranty Information for Top Brands at Dr. Garage Door
Residential Garage Doors
Carriage House Garage Door Model 8670 Warranty- Designer Steel Garage Door Model 8310 Warranty
- Fiberglass Garage Door Model 8680 Warranty
- Garage Door Model 40 Warranty
- Garage Door Model 7100 Warranty
- Garage Door Model 7400 Warranty
- Garage Door Model 8300 8300AG 8500 and 8500AG Warranty
- Garage Door Model 8300/8300AG and 8500/8500AG Warranty
- Garage Door Model 8600 Warranty
- Garage Door Model 8700 Warranty
- Garage Door Model 8800 Warranty
- Garage Door Model 9405 Warranty
- Garage Door Models 100-300 Warranty
- Garage Door Models 8000-8200 Warranty
- Garage Door Models 8024-8224 PE Warranty
- Garage Door Models 8024-8224 PO Warranty
- Garage Door Models 8450, 8850, 8855 Warranty
- Garage Door Models 9100-9605 Warranty
- Residential Security Shutter Model 523RX Warranty
MISC.
Commercial Doors
- Accordion Folding Grille Model 610 Warranty
- ADV-Xtreme High Speed Door Models 888-889 Warranty
- ADV-Xtreme High Speed Doors 880-887 Warranty
- Aluminum Door Model K-AL Warranty
- Aluminum Door Models 451, 452, 453, 464 Warranty
- Counter Shutter Model 500 Warranty
- Fire Counter Shutter Models 540 & 550 Warranty
- Fire Door Models 700 & 700C Warranty
- FireStar® Rolling Steel Door Operator System Warranty
- Grille Model 600 ADV Warranty
- Grille Model 600 HC Warranty
- Grille Models 600 & 600 EES Warranty
- Grilles Model 600 Warranty
- Integral Frame Counter 560 Warranty
- Integral Frame Counter Shutter Model 570 Warranty
- Non-Insulated Sectional Door Warranty Models 216, 220, 2411, 2415, C-20, C-24, C-2400
- Non-Insulated Sectional Steel Door Models CX-20, CX-24, CX-2400 Warranty
- Rolling Service Door Models 800 ADV & 800C ADV Warranty
- Rolling Service Door Models 800 HC & 800C HC Warranty
- Rolling Service Door Operator System Warranty
- Rolling Service Door Warranty
- Rolling Storm Shelter Door Model 800FR Warranty
- Rolling Storm Shelter Door Models 800F & 800FE Warranty
- Rollup Sheet Door Model DS-100 Warranty
- Rollup Sheet Door Model DS-200 Warranty
- Rollup Sheet Door Model DS-350 Warranty
- Rollup Sheet Door Model DS-50 Warranty
- Rollup Sheet Door Model DS-75 Warranty
- Rollup Sheet Door Models 770SS, 780CD, 790CW Warranty
- Security Shutter Model 523 Warranty
- ThermoMark™ Door Operator System Warranty
- ThermoMark™ Insulated Sectional Doors Warranty
- Thermospan® Insulated Door Operator System Warranty
- Thermospan® Insulated Sectional Steel Door Warranty
- Wood Counter Shutter Model 530 Warranty
Product Warranty
Our knowledgeable, responsive warranty team is here to help make your warranty experience as seamless as possible. You can also maximize your equipment’s protection with Terex Xtend™, an extended service protection plan offering up to five years of comprehensive coverage.
- Online Claim Submission
- Standard 1-3-5 Year Warranty on all Booms, Scissors and Telehandlers
- Comprehensive 1 Year Warranty on Towed Products, Material Lifts and Aerial Work Platforms
- Terex Xtend™ Extended Service Protection Plan Offers 1-4 Years of extended coverage* (Available on all Booms, Scissors and Telehandlers)
For more Information contact:
- Email: AWP.Warranty@terex.com
- Phone: 1-800-536-1800
Safety Notices & Campaign Bulletins
Is Your Machine Up to Date? Click Here to Check
Safety of product users is of paramount importance to Genie. Various bulletins are used by Genie to communicate important safety and product information to dealers and machine owners.
The information contained in the bulletins is tied to specific machines using the machine model and serial number. Using the above search tool , once you correctly enter your Genie machine serial number (exactly as its displayed on the serial label eg XXXXX-XXXXX), you can view any open bulletins reference numbers relevant for that machine that require mandatory and immediate work to be undertaken.
To then receive a copy of a Genie bulletin please email your bulletin reference number to: AWP.ProductSupport@terex.com
LIFTMASTER® LIMITED WARRANTY FOR THE UNITED STATES AND CANADA
The Chamberlain Group LLC (“Seller”) warrants to the first retail purchaser of this product, for the residence in which this product is originally installed (except where prohibited by applicable law (which may include the Province of Quebec)), that it is free from defects in materials and/or workmanship for the applicable warranty period stated for the product(the “Warranty Period”). The warranty period commences from the date of purchase.
The proper operation of this product is dependent on your compliance with the instructions regarding installation, operation, and maintenance and testing. The warranty does not cover damage(s) or defect resulting from the failure to comply strictly with those instructions. If, during the limited warranty period, this product appears to contain a defect covered by this limited warranty, call (800) 528-5880 for residential products and (800) 528-2806 for commercial products toll free, before dismantling this product. You will be advised of disassembly and/or shipping instructions when you call. Then send the product or component, pre-paid and insured, as directed to our service center for warranty repair. Please include a brief description of the problem and a dated proof-of-purchase receipt with any product returned for warranty repair. Products returned to Seller for warranty repair, which upon receipt by Seller are confirmed to be defective and covered by this limited warranty, will be repaired or replaced (at Seller’s sole option) at no cost to you and returned pre-paid. Defective parts will be repaired or replaced with new or factory-rebuilt parts at Seller’s sole option. You are responsible for any costs incurred in removing and/or reinstalling the product or any component.
ALL IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE APPLICABLE LIMITED WARRANTY PERIOD SET FORTH ABOVE FOR THE RELATED COMPONENT(S), AND NO IMPLIED WARRANTIES WILL EXIST OR APPLY AFTER SUCH PERIOD. SOME STATES AND PROVINCES (WHICH MAY INCLUDE THE PROVINCE OF QUEBEC) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Because Seller cannot control the quality of products sold by unauthorized sellers, this limited warranty applies only to Products that were purchased from Seller or an authorized reseller in the United States or Canada, unless otherwise prohibited by law. Seller reserves the right to reject warranty claims from purchasers for Products purchased from unauthorized sellers, including unauthorized Internet sites.
THIS LIMITED WARRANTY DOES NOT COVER NON-DEFECT DAMAGE, DAMAGE CAUSED BY IMPROPER INSTALLATION, OPERATION OR CARE (INCLUDING, BUT NOT LIMITED TO ABUSE, MISUSE, FAILURE TO PROVIDE REASONABLE AND NECESSARY MAINTENANCE, UNAUTHORIZED REPAIRS OR ANY ALTERATIONS TO THIS PRODUCT), LABOR CHARGES FOR REINSTALLING A REPAIRED OR REPLACED UNIT, REPLACEMENT OF CONSUMABLE ITEMS (E.G., BATTERIES IN REMOTE CONTROL TRANSMITTERS AND LIGHT BULBS), OR UNITS INSTALLED FOR NON-RESIDENTIAL USE. THIS LIMITED WARRANTY DOES NOT COVER ANY PROBLEMS WITH, OR RELATING TO, THE GARAGE DOOR OR GARAGE DOOR HARDWARE, INCLUDING BUT NOT LIMITED TO THE DOOR SPRINGS, DOOR ROLLERS, DOOR ALIGNMENT OR HINGES. THIS LIMITED WARRANTY ALSO DOES NOT COVER ANY PROBLEMS CAUSED BY INTERFERENCE. UNDER NO CIRCUMSTANCES SHALL SELLER BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES ARISING IN CONNECTION WITH USE, OR INABILITY TO USE, THIS PRODUCT. IN NO EVENT SHALL SELLER’S LIABILITY FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE OR STRICT LIABILITY EXCEED THE COST OF THE PRODUCT COVERED HEREBY. NO PERSON IS AUTHORIZED TO ASSUME FOR US ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF THIS PRODUCT.
The disclaimers, exclusions, and limitations of liability under this warranty will not apply to the extent prohibited by applicable law (which may include the Province of Quebec).
SOME STATES AND PROVINCES (WHICH MAY INCLUDE THE PROVINCE OF QUEBEC) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE AND PROVINCE TO PROVINCE.
Effective Date: September 1, 2022
Garage Door Warranty
Listed below you will find all of our Garage Door Warranty Documents, Commercial Door Warranty Documents and Residential Opener & Commercial Operator Warranty Documents.
Garage Door Warranties
Garage Door Opener Warranties
Commercial Door Warranties
Operator Warranties
Operator Accessory Warranties
CHAMBERLAIN® LIMITED WARRANTY FOR THE UNITED STATES AND CANADA
The Chamberlain Group LLC (“Seller”) warrants to the first retail purchaser of this product, for the residence in which this product is originally installed (except where prohibited by applicable law (which may include the Province of Quebec)), that it is free from defects in materials and/or workmanship for the applicable warranty period stated for the product(the “Warranty Period”). The warranty period commences from the date of purchase.
The proper operation of this product is dependent on your compliance with the instructions regarding installation, operation, and maintenance and testing. The warranty does not cover damage(s) or defect resulting from the failure to comply strictly with those instructions. If, during the limited warranty period, this product appears to contain a defect covered by this limited warranty, call (800) 528-5880 for residential products and (800) 528-2806 for commercial products toll free, before dismantling this product. You will be advised of disassembly and/or shipping instructions when you call. Then send the product or component, pre-paid and insured, as directed to our service center for warranty repair. Please include a brief description of the problem and a dated proof-of-purchase receipt with any product returned for warranty repair. Products returned to Seller for warranty repair, which upon receipt by Seller are confirmed to be defective and covered by this limited warranty, will be repaired or replaced (at Seller’s sole option) at no cost to you and returned pre-paid. Defective parts will be repaired or replaced with new or factory-rebuilt parts at Seller’s sole option. You are responsible for any costs incurred in removing and/or reinstalling the product or any component.
ALL IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE APPLICABLE LIMITED WARRANTY PERIOD SET FORTH ABOVE FOR THE RELATED COMPONENT(S), AND NO IMPLIED WARRANTIES WILL EXIST OR APPLY AFTER SUCH PERIOD. SOME STATES AND PROVINCES (WHICH MAY INCLUDE THE PROVINCE OF QUEBEC) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Because Seller cannot control the quality of products sold by unauthorized sellers, this limited warranty applies only to Products that were purchased from Seller or an authorized reseller in the United States or Canada, unless otherwise prohibited by law. Seller reserves the right to reject warranty claims from purchasers for Products purchased from unauthorized sellers, including unauthorized Internet sites.
THIS LIMITED WARRANTY DOES NOT COVER NON-DEFECT DAMAGE, DAMAGE CAUSED BY IMPROPER INSTALLATION, OPERATION OR CARE (INCLUDING, BUT NOT LIMITED TO ABUSE, MISUSE, FAILURE TO PROVIDE REASONABLE AND NECESSARY MAINTENANCE, UNAUTHORIZED REPAIRS OR ANY ALTERATIONS TO THIS PRODUCT), LABOR CHARGES FOR REINSTALLING A REPAIRED OR REPLACED UNIT, REPLACEMENT OF CONSUMABLE ITEMS (E.G., BATTERIES IN REMOTE CONTROL TRANSMITTERS AND LIGHT BULBS), OR UNITS INSTALLED FOR NON-RESIDENTIAL USE. THIS LIMITED WARRANTY DOES NOT COVER ANY PROBLEMS WITH, OR RELATING TO, THE GARAGE DOOR OR GARAGE DOOR HARDWARE, INCLUDING BUT NOT LIMITED TO THE DOOR SPRINGS, DOOR ROLLERS, DOOR ALIGNMENT OR HINGES. THIS LIMITED WARRANTY ALSO DOES NOT COVER ANY PROBLEMS CAUSED BY INTERFERENCE. UNDER NO CIRCUMSTANCES SHALL SELLER BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES ARISING IN CONNECTION WITH USE, OR INABILITY TO USE, THIS PRODUCT. IN NO EVENT SHALL SELLER’S LIABILITY FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE OR STRICT LIABILITY EXCEED THE COST OF THE PRODUCT COVERED HEREBY. NO PERSON IS AUTHORIZED TO ASSUME FOR US ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF THIS PRODUCT.
The disclaimers, exclusions, and limitations of liability under this warranty will not apply to the extent prohibited by applicable law (which may include the Province of Quebec).
SOME STATES AND PROVINCES (WHICH MAY INCLUDE THE PROVINCE OF QUEBEC) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE AND PROVINCE TO PROVINCE.
Effective Date: September 1, 2023
Warranty types
| Warranty type | Applicable collections | Download |
| 1-sided steel non-insulated & insulated | Raised panel Flush panel Stamped carriage house Stamped shaker | View warranty |
| 2-sided steel insulated | Raised panel Flush panel Stamped carriage house Stamped shaker Overlay recessed panel | View warranty |
| Overlay carriage house | Steel overlay carriage house Wood overlay carriage house Fiberglass overlay carriage house | View warranty |
| Full-view aluminum | Residential full-view aluminum Commercial full-view aluminum | View warranty |
| High-definition fiberglass | High-definition fiberglass | View warranty |
| Commercial sectional | Commercial sectional | View warranty |
| Commercial rolling steel | Commercial rolling steel | View warranty |
Guardian Return Policy and Procedures
In-Warranty Products & Parts
Professional dealer technical support for Guardian products is available by calling 1-972-889-9910. In the event Guardian technical service cannot resolve a product issue, Guardian will accept the return of a Guardian branded defective product that is still under warranty.
To initiate a warranty return, a Returned Goods Authorization (RGA) must be obtained by calling 562-948-1816 x205 or by sending an email to orders@adhguardian.com.
The following information must be provided:
- Customer’s Name
- Customer’s Contact Name
- Customer’s Shipping Address
- Customer’s Telephone Number and email address
- The Item or Models Number(s) of the items being returned
- The Quantity of each item being returned
- The Item’s Serial Number or Date Code (There is a label on all Guardian garage door openers that indicates the year, month and production sequence of the opener. For example, a number “18121001” indicates “YRMOSEQU” 2018, Dec, 1001st unit produced during the month. Parts will have a 4-digit year and week code. A “YRWK” of 1925 indicated a manufacturing date of 2019, 25th week.)
- Brief description of the defect of each item retuned
A Guardian issued RGA document, must accompany the returned product. The RGA number must be written on the carton(s) in which returned product is shipped. All items must be returned in their original packaging or similar packaging to prevent damage in shipping and freight prepaid to the Guardian return center indicated on the RGA. Returns received without proper authorization may be refused. Guardian will not be responsible for any items returned without proper authorization or identification.
Guardian will inspect the return goods, notify customer of disposition and issue appropriate credit. Guardian reserves the right to repair the returned products received or replace with new or reconditioned product. Repaired or replaced items will be returned to customer freight prepaid.
Small parcel returns (returns of less than 75 lbs.)
Customers must contact Guardian Tech Service Department and a return shipping label will be provided. An RGA will be included via email with link to the return shipping label.
Large parcel returns
The Returned Goods Authorization (RGA) obtained by calling 1-562-948-1816 x204 or by sending an email to orders@adhguardian.com will include a shipping recommendation. The customer can elect to contract a carrier for the return or have a Guardian contracted carrier pick up warranty return items for return to the designated Guardian return facility. Freight costs will be deducted from the Customer’s total credit due. Credit will not be issued for any out-of-warranty and non-defective products. Return goods shipped collect to Guardian will be refused and returned to the Customer at their expense.
Out-of-Warranty Products & Parts
Credit or replacement will not be issued for out-of-warranty product or replacement parts. Out-of-warranty products will not be authorized for return.
Returns due to Shipping Errors
If a shipping error is made, the Customer must notify Guardian within five (5) business days of product receipt. If applicable, a Returned Goods Authorization (RGA) with return instructions will be issued and a replacement shipment created. Guardian will assume all costs and risks for the product being returned due to errors attributable solely to Guardian.
Non-Defective Returns
Non-defective returns will not be accepted, unless the return is due to a shipping error.
Need additional garage door warranty help?
If you haven’t located your specific brand or purchased product on our site, don’t hesitate to reach out.
Call 1+ (407) 508-8964 or Email Us
If you haven’t located your specific brand or purchased product on our site, don’t hesitate to reach out.
